Determinants and Consequences of Organizational Citizenship Behaviour: A Theoretical Framework for Hospitality Industry in Mauritius
Organizational citizenship behaviour (OCB) is defined as individual’s behaviour that is discretionary, not directly
or explicitly recognized by the formal reward system, and it promotes the efficient and effective functioning of the
organization. Though there are findings on the determinants and consequences of organizational citizenship behaviour,
criticisms are raised against them. Sometimes they are inadequate to explain the framework of organizational citizenship
behaviour. The study examines the relevance of OCB in Mauritius hospitality industry and proposed a new theoretical
framework for future research with its practical implications.
Design / Methodology/ Approach: The paper follows the method of in-depth and extant literature survey to critically
examine the literature and rationalizes the determinants and consequences of organizational citizenship behaviour in
Conclusions/Findings: It provides a comprehensive conceptual model of organizational citizenship behaviour for Mauritius
organizations. The model includes human resource practices, employee engagement, and job embeddedness as determinants
of organizational citizenship behaviour. High employee retention, job satisfaction and low absenteeism have been
conceptualized as positive consequences and work-family conflict and role overload as negative consequences.
Research and Practical Implications: The theoretical framework proposed in this paper on OCB would help researchers
and management expert to understand the role of OCB in producing better results for business organizations. This paper has
number of implications for HR Practitioners and management experts. They could utilize the model very effectively in
Mauritian Hospitality Industry context to nurture good OCB for better performance.
Original Contribution: The study intended to contribute towards the broader understanding of the new facets of the
determinants and consequences of organizational citizenship behaviour. It proposes a new theoretical model in the Mauritian
Keywords: Organizational Citizenship Behaviour, Human Resource Practices, Employee Engagement, Job Embeddedness,
Employee Retention, And Work-Family Conflict