Patient Satisfaction Contributing Factors on Hospital Food Service: A Systematic Review
Introduction: Hospital food services are one of important component in healthcare management of patients and one
of the most relevant items of health care quality perceived by patients and by their families. The provision of patient meals
should be regarded as a component of hospital treatment which can promote recovery. Inpatient satisfaction is not only about
core services in health care but including communications, sociability and food services in hospital. The relationships between
consumer satisfaction, perceived quality and the food service characteristics are largely unexplored. Knowledge of these
associations to be an important basis to measure the impact of foodservice innovations and to measure client foodservice
satisfaction. The aim of this systematic review is to identify contributing factors of patient’s satisfaction on hospital food
service. Method: This systematic review based on PRISMA protocol. Literature retrieved from online database such as
ProQuest and Sage. Over a total of 1.280 potential articles, 9 journal articles were chosen as eligable library to be reviewed.
Result and Discussion: All nine journal articles reviewed, performed their studies in hospitals. Variables to be considered in
order to maintain the quality of hospital food : by food characteristic are taste, appearance, variability, and warmth of food
being served, by food distribution are the use of bulk-trolley system, time of food distribution, attitude and behavior of
serving staff. Conclusion: Food service aspects were the most silient influences of satisfaction, thus regularly monitoring
patient satisfaction is a must in maintaining patient satisfaction in hospital food service.
Keywords - Patient satisfaction, Food service, Hospital food service