Investigating the human Factors Affecting on One Time Passwords Technology Acceptance: A Case Study in Banking Environment
According to fast technology growth, modern banking tries to decrease going to bank and increase customer’s
consent. One of the problems which banks face is securing customer’s password. The banks’ solution is one time password
creation system. In this research by adapting from acceptance of technology model theory, assesses factors that are effective
on banking in Iran especially in using one time password machine by one of the private banks of Iran’s customer. The
statistical population is all of this bank’s customers who use electronic banking service and one time password technology
and the questionnaires were distributed among members of statistical population in 5 selected groups of north, south, center,
east and west of Tehran. Findings show that confidential preservation, education, ease of use and advertising and informing
has positive relation and distinct hardware and age has negative relation.
Keywords: Security, Electronic Banking, One Time Password, Information Technology.