A Multi Dimensional Decision Maker Satisfaction Model
The aim of this paper is to present and justify the construct of decision maker satisfaction as viewed under a
novel multidimensional vision. This construct is conceived by adapting information system (IS) user satisfaction. IS user
satisfaction is deducted from the literature as a multidimensional model affected by four dimensions: information quality,
system quality, user characteristics and service quality. The study of DSS User satisfaction allowed to identify three
components to take into consideration to adapt IS user satisfaction to DSS user satisfaction: DSS function, DSS as
interactive systems and decision making process as commonly described in Simon’s IDC model.
Keywords - IS/DSS evaluation, IS/DSS success, IS/DSS measurement, decision-maker satisfaction.