Necessity of Kiosk Enabled Airport for Efficiency and Congestion Free Terminal
Evolution in aviation industry predicts the future airport terminal with self-service process point by implementing
kiosk. Future airports expected to be fully automated without human contact (interference) as a staff. Proposed formulation
proves that kiosk offering tangible benefits in various airport operations including save time of passenger’s as well as service
provider and increase the passenger’s flow rate in order to minimize the congestion at terminal. The survey and measuring
parameters ensure that kiosk enabled airports are successful step towards smart airport.
Keywords - Kiosk, Passenger’s Flow Rate, Self-Service, Airport Operation Efficiency.