Dynamic Connection of the Balanced Scorecard: Pre- versus Post-2008 Financial Crisis
This study integrates the financial and non-financial perspectives based on the framework of the balanced
scorecard (BSC) and intellectual capital to explore the causal links within the BSC and the impact of the financial crisis on the
financial services industry. The structural equation model is used to examine the Financial Holding Company Act in Taiwan.
The financial crisis in 2008 is commonly referred to as the global financial crisis. This study divides the samples into
pre-financial crisis (from 2003 to 2007) and post-financial crisis (from 2008 to 2010) to explore if different relationships exist.
Empirical results reveal that the learning and growth perspective has a significant impact on the internal process perspective,
which in turn has a significant impact on the customer perspective, pre-financial crisis, and post-financial crisis.
Index Terms - Balanced scorecard, Intellectual capital, Strategy map, Financial crisis