Disposition-Experience-Satisfaction Nexus for Innovative Training in Nursing
The nursing students need to be treated as the customers of the instructors in order for them to achieve
maximized trainee satisfaction for nursing excellence. This paper presents an empirical survey research done in Malaysia
which examines the nursing disposition, emotional experience and trainee-instructor experience of student trainee nurses.
The impacts of these variables on the trainee satisfaction were investigated. Five hundred and thirty-eight (538) usable
questionnaires were analysed. The measures were multi-item scales rated with 7-point Likert scaling technique. The
measures were found to be reliable and valid. The results from multiple regression analysis indicated that nursing disposition
and experiences had significant impacts on the trainee satisfaction, but Training Experience (with the Instructor) was the
most important factor. The nexus of relationships were developed and discussed. Implications for training service and nurseinstructor
relationship management were also discussed.
Keywords - Disposition, experience, satisfaction, nursing.