Emotional Intelligence Among Thai Customs Officers
This study investigated the levels of Emotional Intelligence (EI) and compared them based on gender and years in
Customs Administration service among the Customs officers in the Customs Department headquarters in Bangkok,
Thailand. A 45-item questionnaire adapted from the theoretical framework of Goleman (1995) was completed by 184
Customs officers. The results were calculated in percentages, mean scores, and standard deviations. In addition, the ttest
was employed to determine the differences between levels of EI based on gender and years in Customs Administration
service. The results revealed that the overall levels of EI among the Thai Customs officers who work in the headquarters of
the Customs Department are high and each competence are also high. In addition, there was significant difference between
the EI levels of these officers based on gender and years in Customs Administration service.
Keywords: Emotional Intelligence, Customs Officer, Job Performance, Personal Competence, Social Competence.