Strategies For Successful Business Excellence Adoption
The aim of this study was to investigate the different tools and techniques used by organizations at different levels
of business excellence (BE) maturity. Organizations across the five Asian countries of China, India, Japan, Singapore and
Thailand participated in a survey, discussion groups and interviews. The results suggest that organizations with high BE
maturity significantly outperform those with lower levels of BE maturity. It was found that the two different sets of
organizations used both different tools and different strategic approaches to BE; this information can be of great use to those
wishing to understand how to improve their level of BE maturity.
Keywords - Business Excellence, Adoption, Success Factors