Measuring The Public Value of E-Government: Evidence from Turkey
Previous literature showed that there is a strong need for measuring the performance of e-government and
acquiring empirical evidence on the impacts and outcomes of it. Moreover, empirical evidence is little regarding assessment
of e-government impact from a public value perspective. Therefore, this study aims to measure the public value of e-
government initiatives in Turkey. Empirical data were collected from e-government users across Turkey through
questionnaire. Data were transformed into SPSS and analyzed by running descriptive statistics. Results showed Quality of
Services and Functionalities of Services tend to create public value through contributing to Delivery of Public Services.
Similarly, User Orientedness of Services, Organizational Efficiency and Openness of Public Organizations tend to create
public value through contributing to Effectiveness of Public Organizations. Finally, Self-Development of Citizens, Trust and
Environmental Sustainability tend to create public value through contributing to Achievement of Social Outcomes while
Equity tends not to create public value.
Keywords- E-government, Public Value, Public Value Measurement, Turkey