Measuring the Customer-Based Brand Equity of a Destination as a “Furniture Brand”*
In today’s consumer-oriented markets, customer-based brand equity is essential for driving customer equity,
differentiating brands, assessing brand performance and gaining competitive advantage. There are generally two frameworks
conceptualizing customer-based brand equity that are those of Aaker (1996) and Keller (1993). Aaker views customer-based
brand equity as a set of assets (liabilities) linked to a brand’s name and symbol that adds to (or subtracts from) the value
provided by a product/service to the customer. Keller (1993) views customer-based brand equity as ‘‘the differential effect
of brand knowledge on consumer response to the marketing of the brand.’’ As brand equity positively associates with
customer equity and brand success, customer-based brand equity receives significant attention from the academic and
business community. Customer-based brand equity is also important for destination management, because destinations also
compete and try to attract more consumers for touristic or non-touristic purposes. In spite of this, applications of the
customer-based brand equity measures to destinations are limited. This paper will contribute to the literature being one of the
rare studies in Turkey.
The aim of this study is to explore the relationships among the dimensions of customer-based brand equity of a destination
known as a leading furniture region in Turkey. Structural equation modeling is used to test the relationships among the
dimensions that are destination brand awareness, destination brand image, destination brand quality, destination brand value
and destination brand loyalty. Marketing strategies are proposed according to the modeling results. Data are collected from
consumers living in different 12 cities that represents main population of Turkey. According to the research findings, it is
obtained that all of the dimensions have positive impacts on destination brand value and destination brand loyalty which are
vital dimensions in creating customer-based brand equity.
Keywords - Customer-based Brand Equity, Destination Branding, Furniture Brand, Structural Equation Modeling, Turkey.