Employee Engagement Model: A Study of Thai Hotel Industry
The employee engagement model for Thai hotel industry was developed based upon JD-R model of work
engagement and grounded in Social Exchange Theory. A self-administered questionnaire was used as a research tool, a total
of 429 hotel employees in Thailand were used as a sample. The structural equation modeling techniques was applied to
develop suitable model for employee engagement. The findings indicated the goodness of fit among five driving factors
(perceived organizational support, optimism, co-worker relations, conscientiousness and career opportunities and
advancement) and four consequences (job performance, organizational citizenship behavior, job satisfaction and turnover
intention) of employee engagement. The results suggested that perceived organizational support and optimism demonstrated
powerful influences on employee engagement. Practical implication and limitation were also discussed in our study.
Keywords: Employee Engagement, Thai Hotel, Antecedent, Consequence.