The Service Experiences of Deaf Hotel Guests
This study explores the hotel experiences of people with hearing disability, which include booking of rooms,
actual stay in the hotels, and decision to return in the future. Through snowball sampling, twelve deaf individuals served as
participants in this study. Interview questions were generated from past studies and were based on the Social Model of
Disability (Joseph 2007).
Keywords: Hotel Marketing, Tourists Experiences, Disable Tourists