Dimensionality of Hotel Experiences among Deaf Guests
This article discusses the six core dimensions of hotel service experiences in the context of deaf hotel guests. The
six dimensions are trust, convenience, safety, reliability, satisfaction and communication. This article also elaborated on the
implications of the dimensionality to the practice as well as to the general public. Finally, recommendation for future
research are outlined.
Keywords - Hotel Marketing, Tourists Experiences, Disable Tourists