The Paradigm of Knowledge Management in Higher Education: A Qualitative Exploration of Organizational Factors Affecting KM Readiness
In today’s knowledge society, universities are the main mechanisms of society for the constant pursuit of
knowledge. As knowledge creators, higher education institutions need to implement knowledge management systems
within the organization under convenient conditions. This study aimed to explore and to qualify organizational factors
affecting knowledge management readiness in higher education. The research design of this study was specified as
qualitative data collection compromising of the interviews using semi-structured question forms in order to explore and
qualify organizational factors affecting knowledge management readiness in higher education through the remarks of
academics at university. The study group of this research was 20 academics including lecturers and instructors selected
from a state university in Istanbul, Turkey in the 2016-2017 Academic Year. In this study, the semi-structured question
forms developed by Agarwal and Marouf (2016) were used in order to measure organizational factors of knowledge
management readiness in higher education. In order to analyze the data obtained from the academics, content analysis was
used taking specified survey constructs into consideration in the light of the literature of knowledge management (KM).
All the data gathered from the study group were analyzed in this qualitative research. The themes were specified as
knowledge sharing, knowledge sharing culture, organizational structure, organizational support, Information and
Communication Technology (ICT) infrastructure, individual readiness to KM, organizational readiness to KM, and the
barriers against KM implementation.
Index Terms - Knowledge Management (KM), Higher Education, Qualitative Research, KM Readiness.