Paper Title
Conflict Management and Organisational Performance in Institutions of Higher Learning in South Eastern, Nigeria
Abstract
This study investigates how properly managed conflict can improve performance of institutions of higher learning
in Nigeria. Descriptive research design was adopted for the study. The sample comprised 1,200 respondents from all the
government owned universities in south eastern Nigeria. The instrument for data collection was a 22-item structured Likerttype
questionnaire found reliable with a Crombach Alpha coefficient of 0.78. The research questions were answered with the
frequency tables and percentages with SPSS software version 20. The results show that organizational conflict between
teaching-staff and school administrators, students and teaching-staff, students and school administrators; and students and
non-teaching staff have no significant positive relationship on the performance of institutions of higher learning in south
eastern Nigeria. It is then recommended among others that in the events of any organizational conflict, the personalities
involved in the activities should not be attacked, instead, the problem should be the focus.
Keywords- Conflict Management, Institutions of Higher Learning, Organizational Performance, Nigeria.