International Journal of Management and Applied Science (IJMAS)
current issues
Volume-3,Issue-12  ( Dec, 2017 )
Statistics report
Feb. 2018
Submitted Papers : 80
Accepted Papers : 10
Rejected Papers : 70
Acc. Perc : 12%
Issue Published : 46
Paper Published : 2363
No. of Authors : 4887
  Journal Paper




Paper Title :
Skill Influence on Employee Performance (Empirical Study of Frontlines three Star Hotels in Jakarta)

Author :Sarfilianty Anggiani

Article Citation :Sarfilianty Anggiani , (2017 ) " Skill Influence on Employee Performance (Empirical Study of Frontlines three Star Hotels in Jakarta) " , International Journal of Management and Applied Science (IJMAS) , pp. 14-18, Volume-3,Issue-12

Abstract : Service industry requires its employees to give good performance such as primary service quality. Three star hotels are kind of service industry that provides services. The frontlines of those hotels play important role to give greatest quality service to their customers. High service quality cannot be separated from employee’s hard skill and soft skill. These skills of employees must be improved because most performance of the hotels is measured by the service quality and the customer satisfaction. The frontline employees of three star hotels in Jakarta-Indonesia were the respondents on this study. Primary data are collected through direct questionnaire given to 207 frontline employees three star hotels in Jakarta- Indonesia. Two independent variables are analyzed hard skill and soft skill. The dependent variable is employee performance. The study is analyzed with multiple linear regression analysis. Study objective is (1) to analyze the influence of hard skill on employee performance; (2) to analyze the influence of soft skill on employee performance; and (3) to analyze the dominant variable that influence employee performance. Result of the study indicated hard skill and soft skill have influence significantly on employee performance. Soft skill variable found as the dominant variable for its influence on employee performance. Managerial implication of this study is (1) frontlines need to manage and improve soft skill ability through more training program that deals with emotional intelligent; and (2) Frontlines should be updated with the technical skill especially for the new information technology and facilities. Keywords - hard skill, soft skill, employee performance and frontline

Type : Research paper

Indexed : Google Scholar


Copyright: © Institute of Research and Journals

| PDF |
Viewed - 20
| Published on 2018-02-10
   
   
IRAJ Other Journals
IJMAS updates
IJMAS -THANK YOU ALL FOR CONTRIBUTING YOUR PAPER TO IJMAS NOVEMBER ISSUE.ALL AUTHORS ARE REQUESTED TO GET THEIR HARD COPY NOW.
iraj eXPLORE




JOURNAL SUPPORTED BY


Warning: include(footer.php): failed to open stream: No such file or directory in /home/dakhinaray/public_html/ITRESEARCH_WEBSTE/IRAJ.IN/journal/IJMAS/paper_detail.php on line 392

Warning: include(footer.php): failed to open stream: No such file or directory in /home/dakhinaray/public_html/ITRESEARCH_WEBSTE/IRAJ.IN/journal/IJMAS/paper_detail.php on line 392

Warning: include(): Failed opening 'footer.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/dakhinaray/public_html/ITRESEARCH_WEBSTE/IRAJ.IN/journal/IJMAS/paper_detail.php on line 392