International Journal of Management and Applied Science (IJMAS)
current issues
Volume-4,Issue-9  ( Sep, 2018 )
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Statistics report
Dec. 2018
Submitted Papers : 80
Accepted Papers : 10
Rejected Papers : 70
Acc. Perc : 12%
Issue Published : 55
Paper Published : 3412
No. of Authors : 7036
  Journal Paper




Paper Title :
An Empirial Study on Customer Satisfaction of ATM Services in Ahmedabad City

Author :Shah Malav Vineshkumar, Bhavin Bhatt

Article Citation :Shah Malav Vineshkumar ,Bhavin Bhatt , (2018 ) " An Empirial Study on Customer Satisfaction of ATM Services in Ahmedabad City " , International Journal of Management and Applied Science (IJMAS) , pp. 10-15, Volume-4,Issue-3

Abstract : In the Present day world, the revolutionary development of the information and communication technology has contributed towards the development of the banking sector. ATM is the most popular and widely used e-banking services in the Indian banking industry. This study is an attempt to analyse the level of customer satisfaction in ATM service provided by banks in India. For this investigation Primary data was collected from 110 respondents of Bank of Baroda & YES Bank in Ahmedabad city through a structured questionnaire using random sampling method. The study reveals that the most significant problem faced by the customers regarding ATMs is the out of order and out of cash condition of the machine and the majority of respondents are fulfilling their requirement through using ATM service and they also happy with number of ATM available in their locality, but most of respondents are not happy with transaction cost charged by different banks for ATM service and addressing the grievances of the ATM customers. Keywords - ATM, E-banking, Customer satisfaction, Bank of Baroda, YES bank

Type : Research paper

Indexed : Google Scholar


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