Paper Title :A Guideline of Management and Service Quality for Small Hotels Business in Bangkok

Author :Suwaree Yordchim, Weera Weerasophon

Article Citation :Suwaree Yordchim ,Weera Weerasophon , (2018 ) " A Guideline of Management and Service Quality for Small Hotels Business in Bangkok " , International Journal of Management and Applied Science (IJMAS) , pp. 63-67, Volume-4,Issue-8

Abstract : This paperis aims to study the management and quality of services of Bangkok small Hotels in the form of qualitative research. The sample population is those who are involved in hotel services. Management staff, etc.,5 people. The researcher will provide in-depth interviews. The content analysis will be used to determine the readiness of hotel management and analysis to develop the management and service quality of Bangkok small Hotels. The results showed that the management and service quality of Bangkok small Hotel Those who are involved in hotel services will need to plan their operations and meet regularly, taking the guest's comments as part of improving or developing their hotel. Keywords- SuanSunandhaRajabhat University, small Hotel, service quality

Type : Research paper

Published : Volume-4,Issue-8

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