Paper Title :Fuzzy ANP-Based BOCR Analysis for Business Process Outsourcing (BPO)
Author :Maedeh Motalebi, Mohammad Mahdi Nasiri
Article Citation :Maedeh Motalebi ,Mohammad Mahdi Nasiri ,
(2019 ) " Fuzzy ANP-Based BOCR Analysis for Business Process Outsourcing (BPO) " ,
International Journal of Management and Applied Science (IJMAS) ,
pp. 96-105,
Volume-5,Issue-9
Abstract : Business Process Outsourcing (BPO) as a form of outsourcing about contracting to another party as a further
demanded services handler, could be utilized aside from methods such as Fuzzy-ANP to make the most in the process of
making decisions. the objective of this paper is to present the business outsourcing decision process model of fuzzy Analytic
network process (FANP) with BOCR (Benefit, Opportunity, Cost, Risk) analysis to make a more proper and accurate
decision. This paper presents the importance of benefits, opportunities, costs and risks in the implementation of outsourcing.
the problem has been solved under uncertainty with Fuzzy-ANP based on BOCR analysis. The results indicate that the
benefits are more important in decision making compared to opportunities, costs and risks. The Opportunities and costs are
almost equally important. The final result shows that the third strategy (outsourcing) is the best choice among three strategies
which were evaluated with fuzzy-ANP method.
Keywords - Fuzzy ANP, Business Process Outsourcing, BOCR Analysis
Type : Research paper
Published : Volume-5,Issue-9
DOIONLINE NO - IJMAS-IRAJ-DOIONLINE-16305
View Here
Copyright: © Institute of Research and Journals
|
|
| |
|
PDF |
| |
Viewed - 46 |
| |
Published on 2019-12-02 |
|