Paper Title :The Impact of Interpersonal Communication Skills on Job Satisfaction of Front Line Managers

Author :Sanduni Somawardana, Vihangi Wijedasa, Thilini Gunaweera, Hansika Madhubhani, Mano Weligodapola

Article Citation :Sanduni Somawardana ,Vihangi Wijedasa ,Thilini Gunaweera ,Hansika Madhubhani ,Mano Weligodapola , (2019 ) " The Impact of Interpersonal Communication Skills on Job Satisfaction of Front Line Managers " , International Journal of Management and Applied Science (IJMAS) , pp. 73-79, Volume-5,Issue-12

Abstract : The main objective of this research is to examine the impact of interpersonal communication skills on job satisfaction of front line managers in FMCG sector. Further, the main aim of the research is to discuss the impact of interpersonal communication skills on job satisfaction of front line managers in FMCG Sector. Observations and interviews conducted showed that the front line managers are not using their maximum potential in doing their jobs and the main reason we identified is lack of proper interpersonal communication skills. Considering the evidence available on literature reviews, we learned that there is a rapport between interpersonal communication skills and job satisfaction. Based on the literature reviews, we identified determinants of interpersonal communication skills such as, cultural communication barriers, tone of voice, power skills and so on. Furthermore, we identified methods that can improve their interpersonal communication skills by themselves from the literature reviews such as improving listening skills and conversational skills. Thus, we found ways they can improve their interpersonal communication skills, that companies provided from the interviews conducted with the front line managers. This study is done using a sample of 439 Front line managers from four different companies. The data was collected through questionnaires, observations and interviews. The collected data was then analyzed by using quantitative techniques. Finally, we concluded by emphasizing that there is an impact of interpersonal communication skills on job satisfaction of front line managers. This research will help the organizations to improve frontline manager‟s interpersonal communication skills and thus enhance their job satisfaction as well as the organizational victory. Keywords - Interpersonal Communication Skills, Job Satisfaction, Front Line Manager

Type : Research paper

Published : Volume-5,Issue-12

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