Paper Title :Emotional Intelligence Among Thai Customs Officers

Author :Pariyabhat Ariyapongkoson, Usaporn Sucaromana

Article Citation :Pariyabhat Ariyapongkoson ,Usaporn Sucaromana , (2015 ) " Emotional Intelligence Among Thai Customs Officers " , International Journal of Management and Applied Science (IJMAS) , pp. 292-295, Volume-1,Issue-9, Special Issue-2, Oct

Abstract : This study investigated the levels of Emotional Intelligence (EI) and compared them based on gender and years in Customs Administration service among the Customs officers in the Customs Department headquarters in Bangkok, Thailand. A 45-item questionnaire adapted from the theoretical framework of Goleman (1995) was completed by 184 Customs officers. The results were calculated in percentages, mean scores, and standard deviations. In addition, the ttest was employed to determine the differences between levels of EI based on gender and years in Customs Administration service. The results revealed that the overall levels of EI among the Thai Customs officers who work in the headquarters of the Customs Department are high and each competence are also high. In addition, there was significant difference between the EI levels of these officers based on gender and years in Customs Administration service. Keywords: Emotional Intelligence, Customs Officer, Job Performance, Personal Competence, Social Competence.

Type : Research paper

Published : Volume-1,Issue-9, Special Issue-2, Oct

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