International Journal of Management and Applied Science (IJMAS)
current issues
Volume-4,Issue-8  ( Aug, 2018 )
Past issues
  1. Volume-4,Issue-8  ( Aug, 2018 )
  2. Volume-4,Issue-7  ( Jul, 2018 )
  3. Volume-4,Issue-6  ( Jun, 2018 )
  4. Volume-4,Issue-5  ( May, 2018 )
  5. Volume-4,Issue-4  ( Apr, 2018 )
  6. Volume-4,Issue-3  ( Mar, 2018 )
  7. Volume-4,Issue-2  ( Feb, 2018 )
  8. Volume-4,Issue-1  ( Jan, 2018 )
  9. Volume-3,Issue-12  ( Dec, 2017 )
  10. Volume-3,Issue-11  ( Nov, 2017 )

Statistics report
Nov. 2018
Submitted Papers : 80
Accepted Papers : 10
Rejected Papers : 70
Acc. Perc : 12%
Issue Published : 54
Paper Published : 3316
No. of Authors : 6857
  Journal Paper




Paper Title :
The Effect Of E-Service Quality On Customer Perception

Author :Bilge Baykal

Article Citation :Bilge Baykal , (2016 ) " The Effect Of E-Service Quality On Customer Perception " , International Journal of Management and Applied Science (IJMAS) , pp. 141-146, Volume-2,Issue-1

Abstract : E-service quality is increasingly recognized as a key determinant for successful electronic commerce as an antecedent of satisfaction with services. In the e-shopping environment context, some recent research has supported the impact of e-service quality on customer satisfaction, trust and loyalty. However, there is no compherensive study to capture the perceptions of online customers in relation to antecedents and consequences of e-service quality attributes. The purpose of this paper is to explore the roles of e-service quality dimensions on attitudes and feelings of customers and to develop a conceptual framework to identify the antecedents and consequences of E-SQ based on grounded theory analysis of literature. Keywords- E-Service Quality, Customer Satisfaction, Trust, Loyalty.

Type : Research paper

Indexed : Google Scholar


Copyright: © Institute of Research and Journals

| PDF |
Viewed - 60
| Published on 2016-02-02
   
   
IRAJ Other Journals
IJMAS updates
IJMAS -THANK YOU ALL FOR CONTRIBUTING YOUR PAPER TO IJMAS DECEMBER ISSUE.ALL AUTHORS ARE REQUESTED TO GET THEIR HARD COPY NOW.
The Conference World

JOURNAL SUPPORTED BY