International Journal of Management and Applied Science (IJMAS)
current issues
Volume-4,Issue-8  ( Aug, 2018 )
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  1. Volume-4,Issue-8  ( Aug, 2018 )
  2. Volume-4,Issue-7  ( Jul, 2018 )
  3. Volume-4,Issue-6  ( Jun, 2018 )
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  8. Volume-4,Issue-1  ( Jan, 2018 )
  9. Volume-3,Issue-12  ( Dec, 2017 )
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Statistics report
Nov. 2018
Submitted Papers : 80
Accepted Papers : 10
Rejected Papers : 70
Acc. Perc : 12%
Issue Published : 54
Paper Published : 3316
No. of Authors : 6857
  Journal Paper




Paper Title :
Work System Method and its Application to a University Context

Author :Paul Green

Article Citation :Paul Green , (2017 ) " Work System Method and its Application to a University Context " , International Journal of Management and Applied Science (IJMAS) , pp. 103-107, Volume-3,Issue-2

Abstract : Higher education institutions are increasingly placing greater emphasis on meeting students’ expectations and needs. However, recently in South Africa there has been a prodigious increase in the number of student protests as a consequence of dissatisfaction. The Work System Method (WSM) provides a rigorous but non-technical approach to visualize and analyse systems related problems and opportunities. Therefore, the purpose of this paper is to demonstrate the unique application of the Work System Method (WSM) in a university context. A qualitative paradigm was adopted using an action research approach. A purposive convenience sampling technique was employed with a total of 30 respondents participating in the research. The insights in the paper might be useful for planning and justifying the use of WSM to a similar context. Keywords— Work System Method; service systems; university of technology; evaluation; service quality

Type : Research paper

Indexed : Google Scholar


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