Paper Title :The Influence of Strategic Planning of TQM on Performance Improvement “A Study Case of Libyan Airlines Company”
Author :Fatma Zehra Tan, Belkasim.Rafa. Elahmir
Article Citation :Fatma Zehra Tan ,Belkasim.Rafa. Elahmir ,
(2017 ) " The Influence of Strategic Planning of TQM on Performance Improvement “A Study Case of Libyan Airlines Company” " ,
International Journal of Management and Applied Science (IJMAS) ,
pp. 18-24,
Volume-3,Issue-4
Abstract : The main objective of this study is to identify The Influence of Strategic planning of total quality management
with its dimensions (the vision, the mission, the strategic objectives and the time) on performance improvement with its
dimensions (The employees' satisfaction and improvement of employees' efficiency) of Libyan airlines. The sample of study
consists some of the employees of the Libyan airlines company in Libya including heads of department, directors, and
managers (200). In order to achieve the objectives of the study, the researcher designed a questionnaire consisting of (37)
questions. Data were analyzed using relevant statistical methods, and the study relied descriptive analytical method.
Keywords- TQM, Strategic Planning, Libyan Airlines
Type : Research paper
Published : Volume-3,Issue-4
DOIONLINE NO - IJMAS-IRAJ-DOIONLINE-7833
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Copyright: © Institute of Research and Journals
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Published on 2017-06-26 |
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