International Journal of Management and Applied Science (IJMAS)
current issues
Volume-4,Issue-8  ( Aug, 2018 )
Past issues
  1. Volume-4,Issue-8  ( Aug, 2018 )
  2. Volume-4,Issue-7  ( Jul, 2018 )
  3. Volume-4,Issue-6  ( Jun, 2018 )
  4. Volume-4,Issue-5  ( May, 2018 )
  5. Volume-4,Issue-4  ( Apr, 2018 )
  6. Volume-4,Issue-3  ( Mar, 2018 )
  7. Volume-4,Issue-2  ( Feb, 2018 )
  8. Volume-4,Issue-1  ( Jan, 2018 )
  9. Volume-3,Issue-12  ( Dec, 2017 )
  10. Volume-3,Issue-11  ( Nov, 2017 )

Statistics report
Nov. 2018
Submitted Papers : 80
Accepted Papers : 10
Rejected Papers : 70
Acc. Perc : 12%
Issue Published : 54
Paper Published : 3316
No. of Authors : 6857
  Journal Paper




Paper Title :
Examination of Service Quality Performance in The Social Insurance Service Business- A Case Study of Suansunandharajabhat University, Bangkok, Thailand

Author :Ganratchakan Ninlawan, Sudapornarundee

Article Citation :Ganratchakan Ninlawan ,Sudapornarundee , (2017 ) " Examination of Service Quality Performance in The Social Insurance Service Business- A Case Study of Suansunandharajabhat University, Bangkok, Thailand " , International Journal of Management and Applied Science (IJMAS) , pp. 68-71, Volume-3,Issue-5

Abstract : This study aimed todiscover level of satisfaction of the academic and supporting staff towards the social insurance service works of SuanSunandhaRajabhat University, and to examine differences of satisfaction by personal factors. The study employed the quantitative approach, by collecting 240 samples which were the academic and supporting staff of SuanSunandhaRajabhat University. The conceptual framework of the study illustrated independent and dependent variables. Independent variables included gender, marital status, age, level of education, personnel types, affiliation and types of contact made to the social insurance works. Dependent variables was a set of service performance attributes, comprising reliability and trust, responsiveness, ability to provide services and communication skill. The findings revealed significant difference of satisfaction among different age groups, level of education, personnel types, affiliation and types of contact made to the social insurance works. The findings also represented an importance of reliability and trust in delivering service, in particular to the case of social insurance works, to customers’ satisfaction. Keywords—Satisfaction, Service Quality, Social Insurance.

Type : Research paper

Indexed : Google Scholar


Copyright: © Institute of Research and Journals

| PDF |
Viewed - 38
| Published on 2017-07-18
   
   
IRAJ Other Journals
IJMAS updates
IJMAS -THANK YOU ALL FOR CONTRIBUTING YOUR PAPER TO IJMAS DECEMBER ISSUE.ALL AUTHORS ARE REQUESTED TO GET THEIR HARD COPY NOW.
The Conference World

JOURNAL SUPPORTED BY