International Journal of Management and Applied Science (IJMAS)
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Oct. 2018
Submitted Papers : 80
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  Journal Paper




Paper Title :
The Service Experiences of Deaf Hotel Guests

Author :Maggie Chong, Ahmad Azmi M.Ariffin

Article Citation :Maggie Chong ,Ahmad Azmi M.Ariffin , (2017 ) " The Service Experiences of Deaf Hotel Guests " , International Journal of Management and Applied Science (IJMAS) , pp. 38-43, Volume-3,Issue-9

Abstract : This study explores the hotel experiences of people with hearing disability, which include booking of rooms, actual stay in the hotels, and decision to return in the future. Through snowball sampling, twelve deaf individuals served as participants in this study. Interview questions were generated from past studies and were based on the Social Model of Disability (Joseph 2007). Keywords: Hotel Marketing, Tourists Experiences, Disable Tourists

Type : Research paper

Indexed : Google Scholar


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