International Journal of Management and Applied Science (IJMAS)
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current issues
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Statistics report
Jun. 2020
Submitted Papers : 80
Accepted Papers : 10
Rejected Papers : 70
Acc. Perc : 12%
Issue Published : 74
Paper Published : 4383
No. of Authors : 9020
  Journal Paper




Paper Title :
The Service Experiences of Deaf Hotel Guests

Author :Maggie Chong, Ahmad Azmi M.Ariffin

Article Citation :Maggie Chong ,Ahmad Azmi M.Ariffin , (2017 ) " The Service Experiences of Deaf Hotel Guests " , International Journal of Management and Applied Science (IJMAS) , pp. 38-43, Volume-3,Issue-9

Abstract : This study explores the hotel experiences of people with hearing disability, which include booking of rooms, actual stay in the hotels, and decision to return in the future. Through snowball sampling, twelve deaf individuals served as participants in this study. Interview questions were generated from past studies and were based on the Social Model of Disability (Joseph 2007). Keywords: Hotel Marketing, Tourists Experiences, Disable Tourists

Type : Research paper


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