Paper Title :Fuzzy ANP-Based BOCR Analysis for Business Process Outsourcing (BPO)

Author :Maedeh Motalebi, Mohammad Mahdi Nasiri

Article Citation :Maedeh Motalebi ,Mohammad Mahdi Nasiri , (2019 ) " Fuzzy ANP-Based BOCR Analysis for Business Process Outsourcing (BPO) " , International Journal of Management and Applied Science (IJMAS) , pp. 96-105, Volume-5,Issue-9

Abstract : Business Process Outsourcing (BPO) as a form of outsourcing about contracting to another party as a further demanded services handler, could be utilized aside from methods such as Fuzzy-ANP to make the most in the process of making decisions. the objective of this paper is to present the business outsourcing decision process model of fuzzy Analytic network process (FANP) with BOCR (Benefit, Opportunity, Cost, Risk) analysis to make a more proper and accurate decision. This paper presents the importance of benefits, opportunities, costs and risks in the implementation of outsourcing. the problem has been solved under uncertainty with Fuzzy-ANP based on BOCR analysis. The results indicate that the benefits are more important in decision making compared to opportunities, costs and risks. The Opportunities and costs are almost equally important. The final result shows that the third strategy (outsourcing) is the best choice among three strategies which were evaluated with fuzzy-ANP method. Keywords - Fuzzy ANP, Business Process Outsourcing, BOCR Analysis

Type : Research paper

Published : Volume-5,Issue-9

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