Paper Title :Modeling Passengers’ Perceptions of Public Transportation Quality

Author :Tien-Chin Wang, Shu-Li Huang, Chan Ching Hui

Article Citation :Tien-Chin Wang ,Shu-Li Huang ,Chan Ching Hui , (2019 ) " Modeling Passengers’ Perceptions of Public Transportation Quality " , International Journal of Management and Applied Science (IJMAS) , pp. 76-79, Volume-5,Issue-11

Abstract : Public transportation is an urban service that provides important aspects in developing socially, environmentally and economically sustainable communities. Achieving positive levels of passenger satisfaction has been areal challenge for the Taipei Mass Rapid Transit (MRT) Authority after the Taoyuan Airport MRT line entered service after March, 2017. This study forms a model for the measurement of passengers’ satisfaction, and it has identified two of the most important attributes as being tangibles. These attributes are convenient access and information availability related to safety, cleanliness, outstanding facilities, and convenient reference information related to food and shopping around the station. This model can be used to measure satisfaction levels with other similar public transport service satisfaction and serve as a planning reference for future improvement. Likewise, it is hoped that this model will provide a cost-effective solution useful in achieving levels of higher passenger satisfaction and better planning of funding allocation. Keywords - Passengers’ perceptions, Public transportation quality, Fuzzy theory.

Type : Research paper

Published : Volume-5,Issue-11

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