Paper Title :Service Quality and Customer Satisfaction – A Case of S Business Consultant Company
Author :Yao-Lin Hsieh
Article Citation :Yao-Lin Hsieh ,
(2016 ) " Service Quality and Customer Satisfaction – A Case of S Business Consultant Company " ,
International Journal of Management and Applied Science (IJMAS) ,
pp. 105-107,
Volume-2,Issue-8
Abstract : By realizing the importance of quality, many Taiwan enterprises and factories begin to accept certificate from
ISO, to guarantee their quality. With this trend, business consulting industry emerged. The study aims to explore the
relationship between service quality and customer satisfaction in management consulting industry. Customers reached a high
sense of identity in terms of service quality and customer satisfaction. There is significant difference for customers with
different variable backgrounds in terms of service quality and customer satisfaction. Part of service quality has a significant
positive effect on customer satisfaction. By exploring whether there is positive relationship between service quality and
customer satisfaction in management consulting, it is hoped that the result will facilitate business management.
Keywords— Service Quality; Customer Satisfaction; Consultant Company.
Type : Research paper
Published : Volume-2,Issue-8
DOIONLINE NO - IJMAS-IRAJ-DOIONLINE-5269
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Copyright: © Institute of Research and Journals
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Published on 2016-09-10 |
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