Paper Title :Work System Method and its Application to a University Context
Author :Paul Green
Article Citation :Paul Green ,
(2017 ) " Work System Method and its Application to a University Context " ,
International Journal of Management and Applied Science (IJMAS) ,
pp. 103-107,
Volume-3,Issue-2
Abstract : Higher education institutions are increasingly placing greater emphasis on meeting students’ expectations and needs.
However, recently in South Africa there has been a prodigious increase in the number of student protests as a consequence of
dissatisfaction. The Work System Method (WSM) provides a rigorous but non-technical approach to visualize and analyse
systems related problems and opportunities. Therefore, the purpose of this paper is to demonstrate the unique application of the
Work System Method (WSM) in a university context. A qualitative paradigm was adopted using an action research approach. A
purposive convenience sampling technique was employed with a total of 30 respondents participating in the research. The
insights in the paper might be useful for planning and justifying the use of WSM to a similar context.
Keywords— Work System Method; service systems; university of technology; evaluation; service quality
Type : Research paper
Published : Volume-3,Issue-2
DOIONLINE NO - IJMAS-IRAJ-DOIONLINE-7055
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Copyright: © Institute of Research and Journals
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Published on 2017-04-20 |
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